Position Overview :

Reporting to the District Manager an opportunity has arisen for a field technician to join the sales team.

The job holder will be primarily responsible for the technical support at steel plants from North France to East + Belgium + Luxembourg. He/She will also be requested to support the team for trials and conversions at other customers within the region France BeNeLux. He/She will preferably be living within the area Notrh/East France.

Key Responsibilities :

  • Identify customer needs and make technical proposals
  • Assist and train customers in the Sensors & probes products/systems
  • Identify problems at customers and solve the
  • Follow products/systems trial
  • First line support for the maintenance
  • Lead technical projects
  • Follow-up stock and support Manager in the management of the schedule
  • Report its activities (audits, trial report, visit report…
  • Report new product request (RFQ) and customer complaints (CCAR) in Vesuvius tool
  • Contribute to activities at other customers within the region as required
  • Work in collaboration with the account managers, customer service administrators, the product managers, the R&D department and other team members
  • Participate proactively to the HSE objectives of the Group

Knowledge, experience and skills needed :

  • Technical studies
  • Minimum 2 years’ experience in industry
  • Willingness to perform field work and practical problem solving
  • Customer oriented, excellent team player, effective communicator, autonomous, adaptive, well organized, pro-active, problem solver
  • The position will require continuous travel to the 4 customers within the region

Language Skills: Fluent in French and English
Location : RL
Business : Vesuvius Sensors & Probes

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